Dealing with angry patients is very uncomfortable for a clinician. Registered nurses have to deal with angry patients daily, wherever they may   work.  It is not easy but if you understand why a patient is angry and how it is expressed, you could deal with them better.

When met with anger, most people tend to react with anger or flee. Remaining professional, calm and empathetic to emotions of the patient is at times difficult to do. Nevertheless, there are communication skills that could be used to minimize anger and re-establish effective communication with them   and their family.

You may deal with angry patients by recognizing the signs of anger before its climax, show the person empathy, and express your concerns about his or her feelings, allows the patient to cool down if possible. Keep at a safe distance and do not invade his or her personal space during the height of anger. You should be alert or sensitive to non-verbal communication.  Most often, non-verbal cues that a nurse or caregiver gives could make him or her more furious. Keep in mind that effective communication consists of both verbal and non-verbal. You could also soften requests, such as asking the patient to take a certain medication.  Consider saying: I would appreciate it very much if you could take this medication because I want to help you.